Case PostNL
Control tower

⎯
PostNL sought a control room application to enable the enormous increase in package deliveries.

Control tower

Challenge

⎯
Developing a custom control room application to gain real-time insight into the operational distribution processes.

Solution

⎯
A smart control tower that provides maximum control over deviations in the operational process with real-time data.

Teamplay

⎯
Thanks to close teamwork in hybrid teams and agile sprints, the MVP version was ready for operation in less than eight weeks!

Impact

⎯
Our control room has evolved into an exceptional X-factor at PostNL, playing a pivotal role in delivering the best customer experience.

A (smart) control tower stands out as the best tool for orchestrating supply chains.

Digital impact

⎯
Discover how we contribute to PostNL’s success

Real-time monitoring

⎯
Operational managers now leverage enhanced visual monitoring capabilities, enabling proactive identification of potential issues.

Peak performance

⎯
The control tower aids in predicting, sensing, and prescribing risk responses. Operational managers can now adapt in real-time to maintain service levels.

Customer satisfaction

⎯
Today it’s not the organizations that are competing, it’s the supply chains that are competing. PostNL is now able to optimize the customer experience.

Market innovation

⎯
Empowered by the scalable AWS cloud infrastructure, PostNL remains ahead in innovation, catering to business and customer needs in the very best way.

Sustainability

⎯
Every early warning is an opportunity to work smarter, protect the customer experience, prevent waste, reduce CO2-emissions, and deliver more efficiently.

Scalability

⎯
To keep up with market growth and the increase in sorting locations, a new logistics infrastructure was required, facilitated by scalable cloud technology.